Where do you ship?
We currently ship within the contiguous US to all 48 states.
When can I expect my order?
The processing time depends on several things: the type of order, the type of plant, and when you place it. We try to limit the plant's time in the box as much as possible in order to ensure it arrives happy and healthy.
Most plants can be shipped Monday through Friday, in order to make sure they don’t get stuck in a mailroom over the weekend. We do not ship orders on Saturdays or Sundays.
Standard Shipping takes 5-10 business days to arrive, depending on location. Please note shipping timeline can differ during holiday seasons.
Orders received before 11am EST with Express Shipping are shipped the same business day. Orders received after 11am EST with Express Shipping as shipped the following business day. Express Shipping orders will take 2-3 business days to arrive from the day shipped. Business days are Monday through Friday.
What if I need to change my shipping address?
Please contact us within an hour of placing your order to request a change or update to your shipping address. Shipping address changes can only be made during our regular business hours: Monday through Friday, from 9am to 6pm ET. Requests outside of our business hours are not guaranteed.
Why does my potted plant look different than the one on the site?
Plants are living, breathing things – no two are exactly alike! Finally, while we make every effort to display our potted plant colors as accurately as possible, the colors you see will depend upon your monitor.
If ever you are unhappy with the differences in your piece versus what is displayed online, please contact us.
My order arrived damaged, what do I do?
Every plant is fragile and the shipping process is not always kind (and sometimes doormen and messenger centers are even less kind). Please inspect your package when you accept the delivery. Should your order arrive damaged, email a photo to us along with the order number within 48 hours of receiving the delivery. We’ll happily replace your order or issue you a credit.
We allow returns and exchanges up to 30 days after your purchase date. Please contact us to process a return or exchange. Note that depending on the day, it may take up to 48 hours to receive a response.