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Frequently Asked Questions
Please see below for answers to common questions from customers
Discovering & Buying Art
What is Rectangle?
Rectangle® is a new kind of art platform — one that brings important contemporary works out of galleries and artist studios, and into the spaces where people gather and culture happens.
We believe that art and artists should be visible, inspiring, and essential to the real-world communities we live in. So, their work must be seen.
To aid in art discovery and visibility, we have designed and patented a sleek, discreet art placard that we call the “Rectangle.” Each Rectangle updates in real time and subtly uses light, color and animation to help draw attention to the art, tell its story, and invite people to explore the artwork and artist.
Every artwork paired with a Rectangle is curated by art-world and cultural leaders who select artists not just for their skill and vision, but for how their work speaks to a specific place and moment. You can think of a Rectangle as a symbol of trust and confidence.
How do I buy a piece I saw in person?
Each artwork displayed through Rectangle® includes a smart placard that signals availability. If it’s available, simply scan the custom QR code or visit Rectangle.art for pricing, and purchase options. You can buy directly through our site — securely and in minutes.
What if the piece I loved is marked sold or unavailable?
Some works are one-of-a-kind, but others may be available as editions. Scan the placard or search the site to check. If it’s unavailable, reach out — we’ll let you know what’s possible, including if we offer custom commissions through the artist.
Can I see more works by the same artist?
Yes — you can see all works available from the artist on their Rectangle profile page, as well as any upcoming drops or events.
Can I request a custom commission from the artist?
In many cases, yes. If you want something specific — a different size, subject, or tone — we’re happy to explore a commission. Use the inquiry form on the artwork page or contact us directly.
Is the artwork original?
Most works on Rectangle® are originals. If a piece is an edition or print, we clearly indicate that, along with sizing, format, and certification info.
Do you provide a certificate of authenticity? Are the artworks signed?
Yes. All works — originals and editions — ship with a signed certificate of authenticity. Editions are additionally numbered by the artist
Do you offer prints?
Yes — select works are available as museum-quality prints. Print availability, size, and framing options are listed on each product page.
Does the artwork come framed?
It depends on the piece. Some originals include framing as part of the artist’s presentation. For prints, we offer framing options where available at checkout.
Can I choose the frame?
If options are available, they’ll appear at checkout. For special requests, contact us and we’ll do our best to accommodate.
Is the price negotiable?
Prices are set in collaboration with the artist or their representative. We don’t typically negotiate, but we’re open to payment options or commissions if that helps you acquire the piece you love. For requests, contact us and we’ll see what we can do
What happens after I buy a piece?
You’ll receive a confirmation email and regular shipping updates. Originals ship via specialized art carriers. Once it arrives, it’s yours to live with and love.
I’ve never bought original art before. Is this for me?
Absolutely. Rectangle® was built to make discovering and collecting art feel natural — not intimidating. Whether it’s your first piece or your tenth, we’re here to make it easy, inspiring, and personal.
How do I know if something is a good investment?
We don’t frame art purely as a financial asset — but every piece we feature is selected for its originality, cultural value, and artistic strength. Our main advice is to collect what you love and want to live with. If you’re looking for deeper collecting guidance, we can connect you with a specialist.
Shipping & Condition
Is the art in good condition?
Yes. Works are vetted and displayed or stored in trusted environments. We inspect every piece before shipping and provide condition reports when needed.
How is artwork shipped?
Originals are professionally packed and fully insured through specialized art shippers. Prints ship rolled or flat, depending on format and framing (if you chose to frame your print).
Where do you ship?
We currently ship across the U.S., Canada, and select international destinations. If you’re outside our shipping zone, contact us and we’ll do our best to help.
How long does shipping take?
Originals typically ship within 5–10 business days after the exhibition period ends.
Exhibitions end dates are listed on the artworks detail date.
Prints ship with 3–7 business days.
You’ll receive tracking as soon as your order ships.
Will I be charged tax or duties?
Sales tax is calculated at checkout. International buyers may be responsible for duties or import fees upon delivery.
Payment, Returns & Security
Can I return or exchange a piece?
Because most works are one-of-a-kind or made-to-order, all sales are final. However, if something arrives damaged or isn’t as described, contact us immediately — we’ll make it right.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. For high-value pieces, secure wire transfers are also available — just ask.
Is my payment secure?
Yes. All payments are processed through Shopify’s encrypted checkout system. Your card details are never stored on our servers.
About the Rectangle®
What is the Rectangle® placard?
It’s our patented smart art placard (U.S. Patent No. 11710176) — a sleek, minimal object that draws attention to artwork through subtle light, color, and motion. Each Rectangle updates in real time and is meant to draw attention to the art, tell its story, and invite people to explore the artwork and artist. When you see a Rectangle adjacent to a piece of art, you can have confidence that the art was vetted for quality and is special.
Can I buy a Rectangle for my home?
Not yet. Currently, Rectangles are used in curated partner venues — but we’re exploring versions for collectors. Interested? Let us know ›
Artists & Artwork
How are artists selected?
Works on Rectangle® are curated by respected advisors, dealers, and tastemakers. We highlight both emerging and established talent with strong voices and visions.
Can I get more information about a piece or artist before buying?
Yes. Every piece includes full context and background on the website. If you need more details — on medium, framing, provenance, etc. — feel free to reach out.
Install & Care
How do I hang or display the artwork?
Most works ship with basic hanging hardware. For larger or delicate works, we recommend using a local art installer — and we’re happy to refer one.
How do I care for the artwork?
Keep originals out of direct sunlight and moisture. For prints, use archival framing and avoid high humidity.
Support & Questions
What if I have a problem with my order?
Contact us within 48 hours of delivery. We’ll respond quickly and resolve any issues with professionalism and care.
Can I speak to someone before I buy?
Absolutely. Whether you need help with a piece, payment, framing, or artist background, reach out here and we’ll guide you.
In many cases it's even possible to meet the artist at a venue with their artwork.
Galleries, Dealers and Advisors
How do I show work through Rectangle®?
We partner with galleries, advisors, and dealers to place your work in hospitality venues.
Start the conversation › and select “Gallery / Dealer Inquiry.”
Hospitality Groups
How can we host Rectangle art in our venue?
Rectangle® transforms your space into a curated destination — driving experience, conversation, and revenue.
Get in touch › and select “Hospitality Partnership.”
Still have questions? We're happy to help! Please email us using the contact form below and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.